Shipping Policy

We ship raw and infused honey, comb honey, and hive products across India from our partner apiaries. This page explains how we pack, dispatch, and track every order.

Where we ship

Pan-India only. We do not ship internationally or to P.O. Box / military addresses.

Dispatch time

Orders are processed and dispatched within 1–3 business days (Mon–Sat), except national holidays. Every jar is cushioned and boxed to survive transit — glass and honeycomb both travel, just carefully.

Transit time

Typically 3–7 days from dispatch, depending on your pincode and courier partner. Metro locations reach faster; remote pincodes may take longer.

Shipping charges

Shipping is calculated at checkout based on delivery location and package weight. Orders above ₹999 ship free within India. There is a minimum cart value of ₹299 for us to process an order.

Order tracking

Once dispatched, you get a tracking link over WhatsApp / email. You can also see live status under My Orders in your account.

Change of delivery address

Message us on WhatsApp before dispatch and we'll update the address at no extra cost. After dispatch, address changes depend on the courier partner and may not be possible.

Parcels damaged in transit

Please record an unedited unboxing video from the moment the sealed parcel reaches you. If a jar has arrived cracked, leaking, or the seal is broken, share the video on WhatsApp within 48 hours and we'll arrange a replacement or refund.

Delivery delays

If the courier hasn't moved for more than 48 hours or has exceeded the estimated delivery window, message us on WhatsApp and we'll investigate with the courier partner directly.

Items out of stock

If part of your order is out of stock we dispatch the available items first and ship the remainder as it returns to stock, with no extra shipping charge to you.

Questions?

WhatsApp us at +91 00000 00000 or email hello@eorava.com.