Cancel & Replace

Plans change. Here's when you can cancel an order and how replacement requests are handled.

Cancelling before dispatch

You can cancel any order at no charge as long as it hasn't left our warehouse. Message us on WhatsApp with your order number and we'll cancel it and start the refund on the spot. Refunds land back on the original payment method within 7–10 business days.

Cancelling after dispatch

Once a parcel is with the courier we can't cancel it. Please accept the parcel, and if there's a genuine issue on arrival, raise a replacement under our Exchange Policy.

Replacement requests

Replacements are offered when a jar arrives damaged, when the wrong item is shipped, or when the quantity is short. See our Exchange Policy for the full list, evidence required (unedited unboxing video), and the 48-hour window.

Replacement vs. refund

By default we send a replacement so you still get the honey you wanted. If the item is out of stock or you'd prefer money back, we refund the full item value including proportionate shipping.

Partial cancellations

If you've ordered multiple items and want to cancel only some before dispatch, just tell us which ones on WhatsApp. We'll refund the cancelled portion and dispatch the rest.

Refused delivery

If you refuse the parcel at delivery without a valid reason (e.g. change of mind), the return-transit and original shipping charges are deducted from your refund.

Reach us

WhatsApp +91 00000 00000 — fastest — or email hello@eorava.com.