Payment Policy

All payments on Eorava are processed securely through Razorpay, our payment partner.

Accepted payment methods

• UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
• Credit and debit cards (Visa, Mastercard, RuPay, American Express)
• Net banking
• Popular mobile wallets

When you're charged

Your card / UPI is charged immediately when you place the order. The order confirmation email that follows is a receipt of payment, not yet an acceptance of your order — see our Terms of Use.

Currency and pricing

All prices are in Indian Rupees (₹) and inclusive of applicable taxes unless stated otherwise. Shipping is calculated separately at checkout — see our Shipping Policy.

Failed payments

If a payment fails midway (network drop, OTP timeout, insufficient funds), no order is created and no money is captured. Any pending amount held by your bank is auto-reversed within 5–7 business days. You can safely retry the order.

Refunds

Approved refunds are returned to the original payment method within 7–10 business days after the request is accepted. Cash-on-delivery is not offered — refunds always route to the UPI ID / card / bank used at checkout.

Security

We never see or store your full card number, UPI PIN, CVV, or bank password. All payment data is handled directly by Razorpay under PCI-DSS compliance and transmitted over TLS-encrypted channels.

Payment disputes

Please contact us first on WhatsApp before raising a chargeback with your bank — most issues are resolvable within a day. WhatsApp us at +91 00000 00000 or email hello@eorava.com.