Exchange Policy
Raw honey varies slightly batch to batch — colour, crystallisation, and aroma shift with the season's bloom, and that's normal, not a defect. That said, if we've made a mistake or a jar arrives clearly damaged, we'll make it right.
When we'll replace or refund
- Wrong item shipped
- Jar arrived physically damaged (cracked, leaking, or seal broken)
- Quantity received is less than what you ordered
What we need from you
An unedited unboxing video, filmed from the moment the sealed parcel reaches you and until every jar is out of its packaging. Photos alone can't verify what was inside on delivery, so this video is required. Share it on WhatsApp within 48 hours of delivery.
What doesn't qualify for exchange
- Natural crystallisation — raw honey solidifying over time is expected, not spoilage; a warm water bath loosens it back up
- Change of mind after ordering
- Requests raised more than 48 hours after delivery
- Jars damaged after unboxing due to handling or storage
Timeframe to raise a request
Within 48 hours of delivery. After that, we're unable to verify the condition on arrival.
Return shipping
If the fault is ours (wrong item, damaged jar, shortage), we cover return shipping and dispatch the replacement free. For any other case, return shipping is your responsibility.
How to reach us
WhatsApp is the fastest channel for exchange requests — +91 00000 00000. Or email hello@eorava.com.